Abstract:
The vision is that Telcos will use AI to personalise services, making wide use of conversational/generative AI technology in customer interfaces, and deploying multiple AI technologies to manage networks and digital infrastructure cohesively. AI has become a central part of both service delivery and operational insight. There is ever-increasing complexity and inter-dependence of cloud-based data storage and analysis systems, and a new level of automation is required that is capable of extracting key elements of information from combinations of systems. An AI-assisted approach can also be used to identify high-risk elements of software at a very early stage of the software development process, increasing the efficiency with which high quality code can be generated. Next generation customer services can be developed and supported through customer behaviour analytics – for example, determining types of human activities in both the home and the workplace, enabling applications such as healthcare support and workplace compliance. Novel AI-based personalisation algorithms can use data available from a smart home hub to improve user experiences through personalisation of services and recommendations throughout the home environment. Process Mining can be enabled through AI to improve understanding of the complex processes that underpin the provision of customer services, identifying bottlenecks and inefficiencies, optimising process completion times, reducing failures, and controlling costs. This lecture will explore AI-enabled technologies that are central to the transformation of telecoms network and service providers, including examples and case studies across a range of services and operations.

Bryan W. Scotney - Professor of Informatics, Ulster University
Bryan Scotney is Professor of Informatics at Ulster University since 2004. He is a former President of the Irish Pattern Recognition and Classification Society and member of the Governing Board of the International Association for Pattern Recognition, and formerly Director of the University’s Computer Science Research Institute (2004-15). He has also recently held a Guest Professorship at Keio University, Tokyo, funded by the Top Global University Project of the Japanese Ministry of Education, Culture, Sports, Science & Technology. His research centres on mathematical computation, especially in computer vision, with applications in security, healthcare, and telecoms, and his work has been supported by several EU Framework Programmes and the UK Research Councils. Since 2019 he is Principal Investigator in the BT-Ireland Innovation Centre, with funding from Invest NI and BT to lead an extensive collaborative research and innovation programme.

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Next Keynote Speaker: Paul O’Brien